Information

Terms and conditions of sale

Last updated: 28 September 2026

These general terms and conditions of sale (“Terms”) apply to any order placed on nimorakid.com with Nimora, Holenackerstrasse 65, 3027 Berne, Switzerland (“Nimora”, “we”, “us”). By placing an order, you (“the customer”, “you”) accept them.

1. The product

Nimora sells personalized illustrated books for children. Based on a chosen story, the child’s first name and a photo you provide, we create an illustrated character using artificial intelligence tools, then have the book printed on demand. Each book is made specifically for the child in question.

2. Orders

To place an order, you choose a story, enter the child’s first name and upload a photo. You are shown a preview before confirming your order. By confirming your order, you confirm that you have checked the first name, its spelling and the preview. The order becomes final once payment has been made.

You declare that you are the parent or legal guardian of the child in the photo, or that you have their consent to use it.

3. Prices

The price of each book is shown on its page (see each book's page), and taxes are shown at checkout. Shipping costs are shown at checkout. The applicable price is the one displayed at the time of ordering.

4. Payment

Payment is made online at the time of ordering, using the payment methods offered at checkout. Payments are processed by our secure payment provider; we do not store your bank details.

5. Shipping

We ship to the United States and the United Kingdom, usually within 5 to 10 business days of your order being confirmed. Full details can be found in our shipping policy.

6. Right of withdrawal

As each book is made to order using your photo and the child’s first name, it is a personalized item. Under applicable consumer law (in the United Kingdom, regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), the right to cancel does not apply to goods made to the customer’s specifications or clearly personalized. You therefore cannot return a book simply because you have changed your mind.

This exclusion does not limit your rights in the event of a defect or an error on our part, as set out below.

7. Satisfaction guarantee

If your book arrives damaged, badly printed, incorrect or not as ordered, write to us with your order number and photos, ideally within 7 days of receiving it. After reviewing your request, we will offer you a suitable solution: a reprint, a replacement shipment or a refund (partial or full). The details are set out in our returns and refunds policy.

The legal guarantees you are entitled to under the laws of your country of residence, in particular the legal guarantee of conformity, continue to apply.

8. Changing or canceling an order

As long as your order has not yet gone into production, we can try to change or cancel it: please contact us as soon as possible. Once the book has been sent for printing, it can no longer be changed or canceled, as it is made specifically for you.

9. Photos, first names and image rights

You guarantee that you hold the necessary rights to the photo you send us and the authority to use it for the child in question. You grant us a limited, non-exclusive permission solely to create, print and deliver your book.

We do not sell your photos, we do not use them for advertising or promotional purposes without your written consent, and we delete them within the time frames set out in our privacy policy.

10. Intellectual property

The stories, texts and illustrations remain the property of Nimora. The book you purchase is intended for private, family use; reproducing or reselling it is prohibited.

11. Preview and AI-generated illustrations

The preview lets you see the style of the book and how your child’s character is integrated. As the illustrations are created using artificial intelligence, they may differ from the original photo. Slight differences may also exist between what you see on screen and the printed book (paper, tones, finish).

12. Liability

You are responsible for the information you provide to us (first name, photo, address). We cannot be held liable for delays caused by the carrier, an incorrect address or any event beyond our control. Unless otherwise required by law, our liability is limited to the amount of the order.

13. Governing law and disputes

These Terms are governed by Swiss law. If you are a consumer, this choice does not deprive you of the protection of the mandatory provisions of your country of residence. In the event of a dispute, please write to us first; you may then refer the matter to a consumer mediator (see our legal notice).